FAQ

Placing Your Order

Do the prices include VAT or other taxes?
All prices shown are final and tax-inclusive. You will not face any extra fees, taxes, or duties at checkout or upon delivery.

What payment methods do you accept?
We support secure payments via Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer.

Do you ship internationally?
Yes, we deliver worldwide. Orders are shipped from our regional fulfillment centers to optimize delivery speed.

Can I pay over the phone?
To ensure the highest security for your financial data, we do not accept telephone payments. All transactions must be completed through our encrypted online checkout.

Is my payment information safe on your site?
Yes. Our website is secured with SSL encryption and adheres to strict PCI-DSS compliance standards, ensuring your personal and payment details are protected.

What should I do if my card payment fails?
Please double-check your card information and ensure your bank allows international online transactions. If problems continue, try another payment method or contact your bank directly. Our support team is also ready to help.

Why was my card charged if my order wasn't confirmed?
This is usually a temporary authorization hold placed by your bank, which should be released within 3-10 business days. If the order did not go through, you will not be charged. If the transaction was completed, please contact us with your details for immediate assistance.

What if I can't complete my order online?
Please reach out to our Customer Support team via email or live chat. We can help troubleshoot the issue or provide a secure alternative to finalize your purchase.

Order Processing & Shipping

Are all jerseys and products in stock?
Most items are ready to ship. During peak seasons like major tournaments, high-demand jerseys may sell out quickly. Live stock levels are displayed on each product page.

Can I change my order after paying?
We can only modify orders that have not yet been processed for packing. Contact us as soon as possible, and we’ll try our best to accommodate your request.

Can I cancel my order?
You may cancel within 1 hour of placing your order, provided it has not advanced to the packing stage. Please see below for the cancellation procedure.

How do I cancel an order?
Immediately contact Customer Support via email or your account dashboard with your order number. We will confirm availability for cancellation and proceed if possible.

What are the shipping methods and delivery times to Europe?
We ship from within the EU using reliable tracked carriers. Delivery within Europe typically takes 7-10 business days. Global delivery times vary between 7-20 business days based on destination.

How can I track my order?
Once shipped, you will receive an email with a tracking number. You can follow your package’s journey using this number on the carrier’s website or in your account.

What if my order hasn’t arrived in the estimated timeframe?
First, check your tracking for updates. If there is no progress or an unusual delay, please contact our support team with your order number so we can investigate with the shipping partner.

Returns & After-Sales

What is your return policy?
We accept returns within 14 days of delivery for items in unused, original condition with all tags attached. Customized or personalized items cannot be returned unless defective.

How long do exchanges or refunds take?
After we receive the returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method; the time it takes for the funds to reappear depends on your bank or payment provider.

Are there any fees for returns or exchanges?
The customer covers return shipping costs unless the item is faulty or we made an error. We do not charge any restocking or handling fees for approved returns.

SoccerVibe Customer Care
For further assistance, email us at [email protected].

— The SoccerVibe Team